TruRating, the retail performance platform that helps leading brands optimize execution and deliver results, is proud to announce a new partnership with Ocean State Job Lot, a prominent closeout retailer renowned for its signature “adventure shopping” experience.
With more than 150 stores across the Northeast, Ocean State Job Lot has built a loyal customer base by transforming surplus and closeout buying into a treasure hunt, offering exceptional value across a surprising range of categories, from gourmet snacks to outdoor essentials.
Now, the retailer is taking its customer experience strategy to the next level with TruRating.
“We’re thrilled to welcome Ocean State Job Lot to the TruRating family. By tapping into real-time customer sentiment at the point of experience, they’re unlocking powerful insights that will fuel smart decisions and elevate the shopping journey across every store.”
Georgina Nelson, CEO of TruRating
Listening at scale to drive local and enterprise impact
With TruRating in place, Ocean State Job Lot will gain real-time visibility into customer satisfaction at the most critical touchpoints of the shopper journey. Through feedback collected directly at checkout, leadership teams will be able to:
- Surface store-level insights that identify top-performing teams and areas for improvement
- Understand how operational changes affect customer satisfaction and behavior
- Make confident, data-driven decisions to enhance loyalty, drive revenue, and improve overall performance
This partnership reflects Ocean State Job Lot’s commitment to innovation in customer experience and retail execution, and TruRating’s mission to equip retailers with the tools they need to listen, learn, and lead.
About TruRating
TruRating is a retail performance platform built to help leading brands drive execution and deliver results across every channel. By capturing verified customer feedback at scale (both in-store and online), TruRating enables retailers to measure how operational decisions impact real customer behavior. From optimizing associate performance and store operations to refining digital journeys, TruRating gives leadership teams the visibility they need to take fast, confident action that lifts revenue, enhances loyalty, and improves the experience where it matters most.
At the heart of TruRating is a simple consumer promise: to give every customer a voice. By allowing shoppers to rate their experience quickly, easily, and anonymously at checkout, TruRating makes feedback a seamless part of the customer journey. And with every response contributing to charitable giving, customers know their voice not only makes a difference to their favorite brands, it does good in the world, too.
To learn more, contact: hello@trurating.com
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